Shipping policy
Welcome to Curbhalo, we aim to ensure every order is carefully processed, manufactured, and delivered in a timely manner.
Order Cut-off Time
The daily order cut-off time is 6:00 PM (GMT-8:00) Pacific Time, Los Angeles, USA.
Orders placed after the cut-off time will be processed on the next business day.
Processing Time
All products are made to order.
- Processing Time: 7 business days
Processing begins after your order has been confirmed. During peak seasons or holidays, processing times may be slightly longer.
Shipping Time
We offer Free Shipping on all orders.
Shipping Time of Our Products(Custom Solar House Number Mailbox)：
- Estimated Delivery: 20–28 business days
- Shipping Cost: Free
(If your order contains multiple products with different shipping times, the longest applicable shipping time will apply to the shipment unless otherwise specified.)
Please note that delivery times vary depending on the product ordered. The applicable shipping estimate will be displayed on the corresponding product page.
Tracking:
You'll receive a shipping confirmation email with a tracking number once your order is dispatched.
Incorrect Address
Please ensure all shipping information is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you need to update your shipping address, please contact us as soon as possible. Changes cannot be guaranteed once the order enters processing.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact our customer service team with your order number and relevant photos (if applicable). We will assist you in resolving the issue as quickly as possible.