Refund policy
Thank you for shopping with Curbhalo
We take pride in creating high-quality custom-made products designed specifically for each customer. Because our products are personalized and manufactured to order, please review our refund and return policy carefully before placing an order.
Return Window
Eligible returns must be requested within 7 calendar days after the product has been delivered.
After your return request is approved, we will provide return instructions. Requests submitted after 7 days of delivery are not eligible for return unless required by applicable consumer protection laws.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
After review, we will offer a replacement, partial refund, or full refund depending on the situation.
Custom-Made Products
All of our products are custom-made according to the specifications provided by the customer.
Due to the personalized nature of these products, we do not accept returns or exchanges for:
- Change of mind
- Incorrect information submitted by the customer
- Personal preference after production
- Custom design approval changes after manufacturing has started
Please carefully review all customization details before submitting your order.
Return Shipping Costs
For approved returns due to manufacturing defects, shipping damage, or products that are incorrect because of our error:
- Curbhalo will cover all return shipping costs.
- If a return is required, we will provide a prepaid return shipping label or arrange the return at no cost to you.
- In some cases, based on the nature of the issue, we may not require the product to be returned before issuing a replacement or refund.
Returns for reasons other than product defects are not accepted because all products are custom-made to customer specifications.
Non-returnable items:
All custom-made and personalized products are non-returnable unless they are damaged, defective, or incorrect due to our error.
Return Eligibility
We only accept returns for products that:
- Arrive damaged during shipping.
- Have manufacturing defects.
- Are incorrect due to our error.
Because every order is custom-made, we do not accept returns or exchanges for customer mistakes, changes of mind, or personalized design preferences.
Refund Processing
Approved refunds will be issued to the original payment method.
Depending on your payment provider, refunds may take 5–10 business days to appear in your account.
Our Commitment
Customer satisfaction is important to us. If there is any issue with your order, our team will work with you to find a fair and reasonable solution.
How to Request a Return
1.Contact our customer service team(email: service@curbhalo.com) within 7 days of receiving your order.
2.Provide your order number along with clear photographs of the issue, including images of the product and packaging if applicable.
3.Our team will review your request and guide you through the return, replacement, or refund process based on the situation.
4.Refunds will be processed after the returned product has been received and inspected (if a return is required).
Contact Us
If you have any questions regarding this policy or need assistance with an order, please contact us:
Email:service@curbhalo.com
Business Hours:
Monday - Friday
9:00 AM - 6:00 PM (GMT-8)